At Bionexus Peptides, we are committed to providing high-quality research peptides with ≥99% purity for laboratory and scientific research purposes only. All products are clearly labelled. For Research Use Only – Not for Human or Animal Consumption and are not intended for diagnostic, therapeutic, or any other use.
No Returns or Exchanges Policy
Due to the sensitive nature of research peptides, strict quality control standards, and regulatory requirements, we do not accept returns or exchanges once an order has been shipped. This policy helps maintain the integrity of the supply chain and ensures compliance with applicable laws.
All sales are considered final after shipment.
Order Cancellations
- You may request to cancel your order before it has shipped.
- Contact us immediately at support@bionexuspeptides.com with your order number.
- Cancellations after processing or shipping may not be possible and could incur fees.
Refunds for Damaged, Defective, or Incorrect Items
We stand behind the quality of our products. If your order arrives:
- Damaged during shipping,
- Defective (e.g., broken vial or seal), or
- Incorrect (wrong product or quantity),
please contact us within 7 days of delivery at [support@bionexuspeptides.com].
Provide clear photos of the issue, your order number, and a description of the problem. We will investigate promptly and, if verified, offer:
- A full refund, or
- A replacement (at our discretion),
at no additional cost to you. Refunds will be issued to the original payment method within 5–10 business days after approval.
Non-Refundable Situations
Refunds or replacements will not be issued for:
- Change of mind
- Orders placed in error
- Products that have been opened, reconstituted, or tampered with
- Improper storage or handling after delivery
- Any issues reported more than 7 days after delivery
Shipping Costs
Shipping fees are non-refundable unless the error is on our part (e.g., wrong item shipped). In approved cases, we may cover return shipping for defective items.
Important Disclaimers
- All products are sold strictly for research use only.
- By purchasing from Bionexus Peptides, you confirm that you are at least 21 years of age and understand the products are not for human consumption.
- We reserve the right to refuse service or refunds to any customer who violates our Terms of Service or attempts to misuse our products.
If you have any questions about this policy or an order issue, please email us at support@bionexuspeptides.com with your order details. We aim to respond within 24–48 business hours.
Thank you for choosing Bionexus Peptides for your research needs.